[TRNSYS-users] "UserID not correct"

[hotline]

Dear Patrycja,
sounds like your TRNSYS installation is not activated properly. Please follow the instructions in the attached file.

You need to use the file user17.id, which has been sent to you by your TRNSYS distributor.

Best regards
Jakob






_________________________________________________________________________________________________

Jakob Merk
TRNSYS Software Team

Transsolar Energietechnik GmbH
Curiestraße 2
70563 Stuttgart
Fax:        +49 711 67976-11
Email:    hotline at transsolar.com<mailto:hotline at transsolar.com>
Web:      www.trnsys.de<http://www.trnsys.de/>

Von: TRNSYS-users [mailto:trnsys-users-bounces at lists.onebuilding.org] Im Auftrag von Patrycja Switek
Gesendet: Dienstag, 29. März 2016 14:30
An: trnsys-users at lists.onebuilding.org
Betreff: [TRNSYS-users] "UserID not correct"

Dear Trnsys users,

I have a problem with loading a 3D Building Project. When i am trying to load my file (*.idf) appears a message by TRNBuild "UserID not correct".  When I click on OK button appears a second message: "Cannot opet BUI file for building description needed by this component (given in External Files tab). Please open BUI file or cancel (to attach the file later)"

I tried launching the Studio (..\trnsys17\Studio\Exe\Studio.exe) by right clicking on it and then selecting "run as administrator". Unfortunately, it did not help. Also i tried launch TRNBuild directly from ..\Trnsys17\Building\TRNBuild.exe. but it does not work.

What is the reason for these messages?

Kind regards,
Patrycja Mazurkiewicz
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