[TRNSYS-users] About TRNSYS

[David BRADLEY]

Arnat,

   When they get back to you, your distributor will have a record of 
which TESS Libraries your institution purchased and will be able to get 
you the appropriate installer.

kind regards,

  David


On 1/9/2023 7:51 AM, Arnat via TRNSYS-users wrote:
>
> Hi Werner,
>
> Thank you for your feedback. I followed all your instructions but 
> still have the problem knowing that I returned the key from the old 
> machine and got the notification : “license removed. Your account has 
> been credited with one key”.
>
> Yes, my local distributor is CSTB, I tried to contact them using their 
> support software email, but I still haven't heard back.
>
> Another thing, what can I do if I do not find the TESS Library 
> installer ? CSTB can send it to me ?
>
> Thank you very much for your help.
>
> Best regards
>
> Arnat
>
> *De :*KEILHOLZ Werner <werner.keilholz at cstb.fr>
> *Envoyé :* lundi 9 janvier 2023 14:32
> *À :* TRNSYS users mailing list at OneBuilding.org 
> <trnsys-users at lists.onebuilding.org>
> *Cc :* MAHAMOUDOU Arnat (ENGIE R&I) <arnat.mahamoudou at engie.com>
> *Objet :* Re: [TRNSYS-users] About TRNSYS
>
> Hi Arnat, To transfer TRNSYS to a new machine, you have to 'return' 
> the licence on the old machine first: go to ?/About in the Simulation 
> Studio main menu (on top of the window), then click the big, grey 
> 'Return license' button. Then you can
>
> Hi Arnat,
>
> To transfer TRNSYS to a new machine, you have to 'return' the licence 
> on the old machine first: go to
> ?/About
> in the Simulation Studio main menu (on top of the window), then click 
> the big, grey 'Return license' button. Then you can install TRNSY on 
> the new machine (you do not have to uninstall it for that.
>
> If you want to transfer your projects to the new machine, just copy 
> the directory
>
> \TRNSYS18\MyProjects
>
> from the old to the new machine.
>
> As to the TESS libraries, you have to simply install them on the new 
> machine from the installer provided by your distributor (I guess it is 
> CSTB in your case).
>
> Please do not hesitate to contact me directly should the problem 
> persist (I can only read the mailing-list on my person email due to a 
> mysterious technical problem, and I do not consult it every day).
>
> Sincerely,
>
> Werner
>
> On Mon, Jan 9, 2023 at 8:20 AM Arnat via TRNSYS-users 
> <trnsys-users at lists.onebuilding.org> wrote:
>
>     Dear,
>
>     I tried to transfer the TRNSYS license from a machine to another,
>     so I followed the instructions: “return the key (I saw a
>     notification saying that a key has been credited to my account),
>     then uninstall TRNSYS from the old machine”. However, I was faced
>     with two problems :
>
>       * First, I still could not activate TRNSYS on the new machine.
>         When I tried to get the key, the system says that there is no
>         key left.
>       * Secondly, I lost all projects saved in the MyProjects files
>         (on the old machine as I uninstalled TRNSYS). I tried to
>         recover them but I could not.
>
>     Since I could not get TRNSYS on the new machine, I decided to
>     reinstall it on the old one in order to keep working, I was able
>     to obtain the activate key on the old machine and run TRNSYS.
>     Another problem ? I do not have the TESS Library. I am new with
>     TRNSYS and would appreciate any help. I have written to our local
>     distributor for help, but have not heard back.
>
>     Could anyone tell me how to activate TRNSYS in the new machine ?
>     What could be the problem ?
>
>     Does anyone know how to get the TESS Library ? I lost in when I
>     uninstalled TRNSYS the first time.
>
>     Thank you very much for your help.
>
>     Best regards,
>
>     Arnat
>
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-- 
***************************
David BRADLEY
Principal
Thermal Energy System Specialists, LLC
3 North Pinckney Street - suite 202
Madison, WI  53703 USA

P:+1.608.274.2577
d.bradley at tess-inc.com

http://www.tess-inc.com
http://www.trnsys.com
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