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<p>Arnat,</p>
<p> When they get back to you, your distributor will have a record
of which TESS Libraries your institution purchased and will be
able to get you the appropriate installer.</p>
<p>kind regards,</p>
<p> David</p>
<p> <br>
</p>
<div class="moz-cite-prefix">On 1/9/2023 7:51 AM, Arnat via
TRNSYS-users wrote:<br>
</div>
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US">Hi
Werner,
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US">Thank you for your feedback. I followed all
your instructions but still have the problem knowing that I
returned the key from the old machine and got the
notification : “license removed. Your account has been
credited with one key”.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><img style="width:5.868in;height:1.7222in"
id="Image_x0020_1"
src="cid:part1.Ro6afwfO.7uU5ORwR@tess-inc.com" class=""
width="563" height="165"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US">Yes, my local distributor is CSTB, I tried to
contact them using their support software email, but I still
haven't heard back.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US">Another thing, what can I do if I do not find
the TESS Library installer ? CSTB can send it to me ?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US">Thank you very much for your help.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US">Best regards<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US">Arnat<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:11.0pt">De :</span></b><span
style="font-size:11.0pt"> KEILHOLZ Werner
<a class="moz-txt-link-rfc2396E" href="mailto:werner.keilholz@cstb.fr"><werner.keilholz@cstb.fr></a>
<br>
<b>Envoyé :</b> lundi 9 janvier 2023 14:32<br>
<b>À :</b> TRNSYS users mailing list at OneBuilding.org
<a class="moz-txt-link-rfc2396E" href="mailto:trnsys-users@lists.onebuilding.org"><trnsys-users@lists.onebuilding.org></a><br>
<b>Cc :</b> MAHAMOUDOU Arnat (ENGIE R&I)
<a class="moz-txt-link-rfc2396E" href="mailto:arnat.mahamoudou@engie.com"><arnat.mahamoudou@engie.com></a><br>
<b>Objet :</b> Re: [TRNSYS-users] About TRNSYS<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span
style="font-size:1.0pt;color:white">Hi Arnat, To transfer
TRNSYS to a new machine, you have to 'return' the licence
on the old machine first: go to ?/About in the Simulation
Studio main menu (on top of the window), then click the
big, grey 'Return license' button. Then you can <o:p>
</o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span
style="font-size:1.0pt;color:white"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;color:black;background:white">Hi
Arnat,</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">To
transfer TRNSYS to a new machine, you have to 'return'
the licence on the old machine first: go to </span></span><span
style="font-size:12.0pt;color:black;background:white"><br>
<span class="elementtoproof">?/About </span><br>
<span class="elementtoproof">in the Simulation Studio main
menu (on top of the window), then click the big, grey
'Return license' button. Then you can install TRNSY on
the new machine (you do not have to uninstall it for
that.</span></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">If
you want to transfer your projects to the new machine,
just copy the directory </span></span><span
style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">\TRNSYS18\MyProjects</span></span><span
style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">from
the old to the new machine. </span></span><span
style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">As
to the TESS libraries, you have to simply install them
on the new machine from the installer provided by your
distributor (I guess it is CSTB in your case).</span></span><span
style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">Please
do not hesitate to contact me directly should the
problem persist (I can only read the mailing-list on my
person email due to a mysterious technical problem, and
I do not consult it every day).</span></span><span
style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">Sincerely,</span></span><span
style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span
class="elementtoproof"><span
style="font-size:12.0pt;color:black;background:white">Werner<o:p></o:p></span></span></p>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white">On
Mon, Jan 9, 2023 at 8:20 AM Arnat via TRNSYS-users
<<a
href="mailto:trnsys-users@lists.onebuilding.org"
moz-do-not-send="true" class="moz-txt-link-freetext">trnsys-users@lists.onebuilding.org</a>>
wrote:</span><span
style="font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC
1.0pt;padding:0cm 0cm 0cm
6.0pt;margin-left:4.8pt;margin-right:0cm">
<div>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white">Dear,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"> <o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US">I tried to transfer the TRNSYS
license from a machine to another, so I
followed the instructions: “return the key (I
saw a notification saying that a key has been
credited to my account), then uninstall TRNSYS
from the old machine”. However, I was faced
with two problems :</span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="m2457624147996794350msolistparagraph"
style="color:#222222;margin-top:0cm;margin-bottom:0cm;mso-list:l0
level1 lfo1">
<span class="contentpasted0"><span
style="background:white" lang="EN-US">First,
I still could not activate TRNSYS on the new
machine. When I tried to get the key, the
system says that there is no key left.</span></span><span
style="background:white"><o:p></o:p></span></li>
<li class="m2457624147996794350msolistparagraph"
style="color:#222222;margin-top:0cm;margin-bottom:0cm;mso-list:l0
level1 lfo1">
<span class="contentpasted0"><span
style="background:white" lang="EN-US">Secondly,
I lost all projects saved in the MyProjects
files (on the old machine as I uninstalled
TRNSYS). I tried to recover them but I could
not.</span></span><span
style="background:white"><o:p></o:p></span></li>
</ul>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US"> </span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US">Since I could not get TRNSYS on
the new machine, I decided to reinstall it on
the old one in order to keep working, I was
able to obtain the activate key on the old
machine and run TRNSYS. Another problem ? I do
not have the TESS Library. I am new with
TRNSYS and would appreciate any help. I have
written to our local distributor for help, but
have not heard back.</span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US"> </span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US">Could anyone tell me how to
activate TRNSYS in the new machine ? What
could be the problem ?</span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US">Does anyone know how to get the
TESS Library ? I lost in when I uninstalled
TRNSYS the first time.</span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US"> </span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US">Thank you very much for your
help.</span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US"> </span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US">Best regards,</span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contentpasted0"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"
lang="EN-US">Arnat</span></span><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white">ENGIE
Mail Disclaimer:<span class="contentpasted0"> </span><a
href="http://www.engie.com/disclaimer/"
target="_blank" moz-do-not-send="true"><span
style="color:#1155CC">http://www.engie.com/disclaimer/</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222;background:white">_______________________________________________<br>
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href="https://urldefense.com/v3/__http:/lists.onebuilding.org/listinfo.cgi/trnsys-users-onebuilding.org__;!!La4veWw!0ho5jzRRc5Z5vBAqExu_AKb2uzyt9VZAUWsmnU6sjfCWwGx0oOCnOwW04mIYCHdZAC7wL0f9GIsPM6juhJX0KpN8dNrxN98$"
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</blockquote>
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style="font-size:11.0pt"><o:p> </o:p></span></p>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
TRNSYS-users mailing list
<a class="moz-txt-link-abbreviated" href="mailto:TRNSYS-users@lists.onebuilding.org">TRNSYS-users@lists.onebuilding.org</a>
<a class="moz-txt-link-freetext" href="http://lists.onebuilding.org/listinfo.cgi/trnsys-users-onebuilding.org">http://lists.onebuilding.org/listinfo.cgi/trnsys-users-onebuilding.org</a>
</pre>
</blockquote>
<pre class="moz-signature" cols="72">--
***************************
David BRADLEY
Principal
Thermal Energy System Specialists, LLC
3 North Pinckney Street - suite 202
Madison, WI 53703 USA
P:+1.608.274.2577
<a class="moz-txt-link-abbreviated" href="mailto:d.bradley@tess-inc.com">d.bradley@tess-inc.com</a>
<a class="moz-txt-link-freetext" href="http://www.tess-inc.com">http://www.tess-inc.com</a>
<a class="moz-txt-link-freetext" href="http://www.trnsys.com">http://www.trnsys.com</a></pre>
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