[TRNSYS-users] 转发：Software installation

[德堡]

Hi David,
       Sorry to send this reminder, but it has been really a long time since I reported the problems. I guess there maybe something blocking the communication between us. 
        Appreciate your help to tackle the installation problem.


Kindest Regards


Hang Qu





---原始邮件---
发件人: "德堡"<2802049803 at qq.com>
发送时间: 2020年9月21日(星期一) 上午8:04
收件人: "Technical Support"<TechSupport at tess-inc.com>;
主题: 转发：Software installation


Hi David,
Sorry to send reminder. I hope you received my email last Monday, with the attached id and ini files. 
Thank you for your support.


Kind Regards


Hang 




------------------ 原始邮件 ------------------
发件人:                                                                                                                        "德堡"                                                                                    <2802049803 at qq.com>;
发送时间: 2020年9月14日(星期一) 上午8:07
收件人: "thermalenergysystemspecialists"<thermalenergysystemspecialists at gmail.com>;

主题: Software installation



Hi David,
Many thanks to your support. Attachments missing sometimes happens and I encountered such cases also. PLS find the files.


Kind Regards


Hang  




------------------ 原始邮件 ------------------
发件人:                                                                                                                        "Technical Support"                                                                                    <TechSupport at tess-inc.com>;
发送时间: 2020年9月11日(星期五) 晚上10:15
收件人: "德堡"<2802049803 at qq.com>;

主题: Re: 回复： Software installation



 
Qu,
 
 I am glad that you emailed me! I had not received the files from you. Sometimes emails with attachments get blocked and neither we nor the sender get any notification. Could you please send the email again, this time to:
 
thermalenergysystemspecialists at gmail.com
 
kind regards,
 
 David
 
 
 
 
 ---
 
Technical Support Team 
 Thermal Energy System Specialists, LLC 
 3 N. Pinckney St, Suite 202 
 Madison, WI 53703 
techsupport at tess-inc.com
www.tess-inc.com
www.trnsys.com
TRNSYS on Facebook
 
 
 
 
 
 
On 2020-09-10 22:14, 德堡 wrote:
  Good morning David,
 This is just a warm reminder. Should any further documents needed from my side to fix the problem, PLS let me know.
 Pleasant Weekend.
  
 Kind Regards
  
 Hang Qu 
  
  
 ------------------ 原始邮件 ------------------
  发件人: "德堡" <2802049803 at qq.com>;
 发送时间: 2020年9月2日(星期三) 上午7:44
 收件人: "Technical Support"<TechSupport at tess-inc.com>;
  
 主题: 回复： Software installation
 
  
 Hi David,
 PLS find the files attached. Many thanks!
  
 Kind Regards
  
 Hang Qu
   
  
 ------------------ 原始邮件 ------------------
  发件人: "Technical Support" <TechSupport at tess-inc.com>;
 发送时间: 2020年9月1日(星期二) 晚上10:34
 收件人: "德堡"<2802049803 at qq.com>;
  
 主题: Re: Software installation
 
  
 
Qu,
 
  I am sorry for the error. Normally the license files are set up not to expire. Could you please send me the user17.id file and the trnsys.ini files that are located in the .\Trnsys17\ directory?
 
kind regards,
 
 David
 
 
 
 
 ---
 
Technical Support Team 
 Thermal Energy System Specialists, LLC 
 3 N. Pinckney St, Suite 202 
 Madison, WI 53703 
techsupport at tess-inc.com
www.tess-inc.com
www.trnsys.com
TRNSYS on Facebook
 
 
 
 
 
 
On 2020-08-31 22:59, 德堡 wrote:
  Dear expert of TRNSYS,
  
 I am the TRNSYS administrator in our Faculty ( Ludong University, China ), the software was bought from America.  
 I encountered a problem when I installed the software yesterday. I could not activate the software, and came the error of software expiration  ( see screenshot ).
 We have still remaining keys, maybe the reason is that I operated the activation in desktop while installing on a laptop (different computers).
 Please let me know how to resolve this problem. Also I hope you can reset the number of keys for us this time (could be to original the best). Every time I used a new computer, I lost one key.
  
  
 Thanks and Best Regards
  
 Hang Qu
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