<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><div>Hi David,</div><div> Sorry to send this reminder, but it has been really a long time since I reported the problems. I guess there maybe something blocking the communication between us. </div><div> Appreciate your help to tackle the installation problem.</div><div><br></div><div>Kindest Regards</div><div><br></div><div>Hang Qu</div><div><br></div><div><br></div><div><!--emptysign--></div><div><div style="font-size:12px;padding:2px 0;">---原始邮件---</div><div style="font-size:12px;background:#f0f0f0;color:#212121;padding:8px!important;border-radius:4px;line-height:1.5;"><div><b>发件人:</b> "德堡"<2802049803@qq.com></div><div><b>发送时间:</b> 2020年9月21日(星期一) 上午8:04</div><div><b>收件人:</b> "Technical Support"<TechSupport@tess-inc.com>;</div><div><b>主题:</b> 转发：Software installation</div></div><br><div>Hi David,</div><div>Sorry to send reminder. I hope you received my email last Monday, with the attached id and ini files. </div><div>Thank you for your support.</div><div><br></div><div>Kind Regards</div><div><br></div><div>Hang </div><div><div><br></div><div><br></div><div style="font-size: 12px;font-family: Arial Narrow;padding:2px 0 2px 0;">------------------ 原始邮件 ------------------</div><div style="font-size: 12px;background:#efefef;padding:8px;"><div><b>发件人:</b> "德堡" <2802049803@qq.com>;</div><div><b>发送时间:</b> 2020年9月14日(星期一) 上午8:07</div><div><b>收件人:</b> "thermalenergysystemspecialists"<thermalenergysystemspecialists@gmail.com>;<wbr></div><div></div><div><b>主题:</b> Software installation</div></div><div><br></div><div>Hi David,</div><div>Many thanks to your support. Attachments missing sometimes happens and I encountered such cases also. PLS find the files.</div><div><br></div><div>Kind Regards</div><div><br></div><div>Hang </div><div><div><br></div><div><br></div><div style="font-size: 12px;font-family: Arial Narrow;padding:2px 0 2px 0;">------------------ 原始邮件 ------------------</div><div style="font-size: 12px;background:#efefef;padding:8px;"><div><b>发件人:</b> "Technical Support" <TechSupport@tess-inc.com>;</div><div><b>发送时间:</b> 2020年9月11日(星期五) 晚上10:15</div><div><b>收件人:</b> "德堡"<2802049803@qq.com>;<wbr></div><div></div><div><b>主题:</b> Re: 回复： Software installation</div></div><div><br></div>
<p>Qu,</p>
<p> I am glad that you emailed me! I had not received the files from you. Sometimes emails with attachments get blocked and neither we nor the sender get any notification. Could you please send the email again, this time to:</p>
<p>thermalenergysystemspecialists@gmail.com</p>
<p>kind regards,</p>
<p> David</p>
<p> </p>
<p> </p>
<div>---<br>
<p>Technical Support Team <br> Thermal Energy System Specialists, LLC <br> 3 N. Pinckney St, Suite 202 <br> Madison, WI 53703 <br><a href="mailto:techsupport@tess-inc.com">techsupport@tess-inc.com</a><br><a href="http://www.tess-inc.com/">www.tess-inc.com</a><br><a href="http://www.trnsys.com/">www.trnsys.com</a><br><a href="http://www.facebook.com/TRNSYS">TRNSYS on Facebook</a></p>
<p> </p>
<p> </p>
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<p>On 2020-09-10 22:14, 德堡 wrote:</p>
<blockquote style="border-left: 2px solid rgb(16, 16, 255); margin: 0px 0px 0px 5px; padding: 14px 16px 14px 5px; color: rgb(149, 149, 149); background-color: rgb(245, 246, 250);" type="cite">
<div>Good morning David,</div>
<div>This is just a warm reminder. Should any further documents needed from my side to fix the problem, PLS let me know.</div>
<div>Pleasant Weekend.</div>
<div> </div>
<div>Kind Regards</div>
<div> </div>
<div>Hang Qu </div>
<div>
<div></div>
<div> </div>
<div style="font-size: 12px; font-family: Arial Narrow; padding: 2px 0 2px 0;">------------------ 原始邮件 ------------------</div>
<div style="font-size: 12px; background: #efefef; padding: 8px;">
<div><strong>发件人:</strong> "德堡" <2802049803@qq.com>;</div>
<div><strong>发送时间:</strong> 2020年9月2日(星期三) 上午7:44</div>
<div><strong>收件人:</strong> "Technical Support"<TechSupport@tess-inc.com>;</div>
<div> </div>
<div><strong>主题:</strong> 回复： Software installation</div>
</div>
<div> </div>
<div>Hi David,</div>
<div>PLS find the files attached. Many thanks!</div>
<div> </div>
<div>Kind Regards</div>
<div> </div>
<div>Hang Qu</div>
<div>
<div> </div>
<div> </div>
<div style="font-size: 12px; font-family: Arial Narrow; padding: 2px 0 2px 0;">------------------ 原始邮件 ------------------</div>
<div style="font-size: 12px; background: #efefef; padding: 8px;">
<div><strong>发件人:</strong> "Technical Support" <TechSupport@tess-inc.com>;</div>
<div><strong>发送时间:</strong> 2020年9月1日(星期二) 晚上10:34</div>
<div><strong>收件人:</strong> "德堡"<2802049803@qq.com>;</div>
<div> </div>
<div><strong>主题:</strong> Re: Software installation</div>
</div>
<div> </div>
<p>Qu,</p>
<p> I am sorry for the error. Normally the license files are set up not to expire. Could you please send me the user17.id file and the trnsys.ini files that are located in the .\Trnsys17\ directory?</p>
<p>kind regards,</p>
<p> David</p>
<p> </p>
<p> </p>
<div>---<br>
<p>Technical Support Team <br> Thermal Energy System Specialists, LLC <br> 3 N. Pinckney St, Suite 202 <br> Madison, WI 53703 <br><a href="mailto:techsupport@tess-inc.com">techsupport@tess-inc.com</a><br><a href="http://www.tess-inc.com/">www.tess-inc.com</a><br><a href="http://www.trnsys.com/">www.trnsys.com</a><br><a href="http://www.facebook.com/TRNSYS">TRNSYS on Facebook</a></p>
<p> </p>
<p> </p>
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<p>On 2020-08-31 22:59, 德堡 wrote:</p>
<blockquote style="border-left: 2px solid rgb(16, 16, 255); margin: 0px 0px 0px 5px; padding: 14px 16px 14px 5px; color: rgb(149, 149, 149); background-color: rgb(245, 246, 250);">
<div>Dear expert of TRNSYS,</div>
<div> </div>
<div>I am the TRNSYS administrator in our Faculty ( Ludong University, China ), the software was bought from America. </div>
<div>I encountered a problem when I installed the software yesterday. I could not activate the software, and came the error of software expiration ( see screenshot ).</div>
<div>We have still remaining keys, maybe the reason is that I operated the activation in desktop while installing on a laptop (different computers).</div>
<div>Please let me know how to resolve this problem. Also I hope you can reset the number of keys for us this time (could be to original the best). Every time I used a new computer, I lost one key.</div>
<div> </div>
<div> </div>
<div>Thanks and Best Regards</div>
<div> </div>
<div>Hang Qu</div>
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