[TRNSYS-users] problem with TESS libraries installation

David Bradley bradley at tess-inc.com
Fri Oct 5 08:25:09 PDT 2007

   We have not run into this problem before. Can you please tell me 
from whom you purchased the Libraries so that I can find out which 
ones you have and then send you a new install file? You may well have 
purchased them from us! I didn't check

At 10:46 10/4/2007, Eleni Ampatzi wrote:
>Dear All,
>In the WSA we had experienced some problems with TRNSYS, as we had 
>mixed versions of the software
>installed in our computers. We unistalled all the TRNSYS versions 
>(demo and 16.01) and TESS
>libraries and tried to install the latest versions only. In one of 
>our computers we re- installed
>the software succesfully but not the TESS libraries. When we double 
>click on the setup.exe the
>installation process does not start, and we get a message saying that
>"TESS component Libraries for TRNSYS 16.x has encoutered a problem 
>and needs to close. We are sorry
>for the inconvenience". It is the typical message asking to  inform 
>Microsoft about this problem
>(having created an error report for this reason).
>Keep in mind that we also tried to use a copy of the installation CD 
>and although both CDs
>completed the installation in the other computers, they dont work in 
>the particular one.
>The error signature is:
>AppName: setup.exe AppVer: ModName: ntdll.dll
>Mod.Ver: 5.1.2600.2180 Offset:000012b4
>Has anyone encoutered the same problem? We are desperate for a 
>solution! Thank you in advance
>Best Regards
>Eleni Ampatzi
>WSA, Cardiff University
>TRNSYS-users mailing list
>TRNSYS-users at engr.wisc.edu

Thermal Energy System Specialists (TESS), LLC
David BRADLEY                           2916 Marketplace Drive - Suite 104
Partner                                        Madison, WI 53719
Phone: (608) 274-2577 USA
Fax: (608) 278-1475
E-mail: bradley at tess-inc.com
Web Pages:  http://www.tess-inc.com     and      http://www.trnsys.com

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