[Equest-users] Help menus not showing up

[Daric Adair]

All;
Forgot to copy listserv before. Mia Culpa.
On the flip side – the solution has been tested and worked.
Reattached ini file for completeness


Body of ini file text is this:


[paths]
DataPath="c:\eQUEST 3-65 Data\"
ProjPath="c:\eQUEST 3-65 Projects\"



Hope this helps others.



Thanks,
DARIC R ADAIR PE, CEM, BEMP
Mechanical Engineer, Energy Analyst

Henderson Engineers
8345 Lenexa Drive, Suite 300  |  Lenexa, KS 66214
Tel (913) 742-5530
daric.adair at hendersonengineers.com<mailto:daric.adair at hendersonengineers.com>

hendersonengineers.com<http://www.hendersonengineers.com/>

Licensed in KS

Sending me large files? Please use Henderson File Share<https://apps.hendersonengineers.com/FileShare/Upload?to=daric.adair@hendersonengineers.com> | TX ID #F-001236

From: Michael Campbell [mailto:mcamp1206 at gmail.com]
Sent: Thursday, February 22, 2018 12:28 PM
To: Daric Adair <Daric.Adair at hendersonengineers.com>
Subject: Re: [Equest-users] Help menus not showing up

I just tried this and it worked!  Thanks so much for your help Daric!

On Thu, Feb 22, 2018 at 12:59 PM, Daric Adair <Daric.Adair at hendersonengineers.com<mailto:Daric.Adair at hendersonengineers.com>> wrote:
Michael;

I’ve run into this before, or similar.

The issue is that the ‘default’ place the help files and eQuest data are installed is ‘my documents’. Which is great if that’s on your C-drive. But on many corporate computers it’s part of some network drive or roaming profile.

Two options:
My preferred:
Modify/replace the  eQuest.ini file (to the attached) and making a copy of my ‘eQUEST 3-65 Data’ & ‘eQUEST 3-65 Projects’ folders to the paths in the attached ini file.  My ini files is located here on my machine:
C:\Program Files (x86)\eQUEST 3-65 b7173
Yours is probably similar ( may not have b7173. This tag is added for different builds of eQuest on my machine)
I’d find your ini file. Make a backup copy. Replace the original ini file with the attached and copy the Data/Projects folder to the C-drive location.

OR
(untested, but might work)
Locate your ini file and your ‘eQUEST 3-65 Data’ & ‘eQUEST 3-65 Projects’ folders and update the ini file paths to this/these locations.




Hopefully this resolves.


Thanks,
DARIC R ADAIR PE, CEM, BEMP
Mechanical Engineer, Energy Analyst

Henderson Engineers
Tel (913) 742-5530<tel:(913)%20742-5530>
daric.adair at hendersonengineers.com<mailto:daric.adair at hendersonengineers.com>

Licensed in KS

From: Michael Campbell [mailto:mcamp1206 at gmail.com<mailto:mcamp1206 at gmail.com>]
Sent: Wednesday, February 21, 2018 10:26 AM
To: equest-users <equest-users at lists.onebuilding.org<mailto:equest-users at lists.onebuilding.org>>
Subject: [Equest-users] Help menus not showing up

Hello,
I've been having an issue where the help menus are not showing.
For example, when I right click on a field and select "Item Help" and click to view the item description, it just takes me to the following screen:

[Inline image 1]
I've tried to fix this by re-installing eQUEST but that did not work.
Does anyone know how to fix this issue?
Thanks,

________________________________

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________________________________

This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Henderson Engineers, Inc. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify administrator at hendersonengineers.com.
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