[Equest-users] Windows error

Randy VanSise rvansise at smartwattinc.com
Sat Dec 12 17:05:00 PST 2015


We had set it to run in windows 7 compatibility mode because it seemed very
slow when we first set it to run in xP mode.  By this time I had recreated
the zones as a completely new file.  It worked for another day where I
added several new zones and then started having the same error.  I sent the
BDl and Pd2 file to my home computer that has xp and it gave the same error
when I tried to save a new zone shape.  I also got the same error on my
home computer when I right clicked to see the help file.  I will try
setting it back to xp compatibility mode next week to see if that helps.

Randy VanSise
Energy Engineer II | SmartWatt Energy, Inc.
P: 518.406.0714 | C: 714.454.8269
rvansise at smartwattinc.com

*From:* Julien Marrec [mailto:julien.marrec at gmail.com]
*Sent:* Saturday, December 12, 2015 2:14 AM
*To:* Randy VanSise <rvansise at smartwattinc.com>
*Cc:* equest-users at lists.onebuilding.org
*Subject:* Re: [Equest-users] Windows error

Are you running equest in XP compatibility mode? Do so, it seems to reduce
these events.

Otherwise, no clue.

Envoyé de mon iPhone

Le 11 déc. 2015 à 20:58, Randy VanSise <rvansise at smartwattinc.com> a écrit :

I am having a problem with eQuest 3.65. I am in the eQuest DD wizard
working on the fourth shell and when I try to put in the custom shape of
the footprint it gives the following error when I try to save the shape;
"Building Energy Simulation Tool has stopped working. A problem has caused
the program to stop working correctly. Windows will close the program and
notify you if a solution is available.” I sent the files to my supervisor
and did not have the problem on his computer. My IT says that I am not
running out of resources or anything when this happens.  I tried rebuilding
the model and had the same problem when I got the to the 4th shell.  My
computer is an ACPI x64 based PC with four Intel core i5-4300 CPU at 2.60
GHtz, 4.0 GB RAM and a 64 Bit processor.  It has Windows 8.1 Pro and an
Intel HD Graphics 4600 video card.  The video card properties says it has
1920 Mb of total available graphics memory, 128 MB of dedicated Video
Memory and 0 MB or System Video memory.  There is 235 GB of free space on
the hard drive.

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