[Equest-users] Crashing with 3-D

[Keith Swartz]

I took care of that when I got a new computer last year.

Keith Swartz, PE | Senior Energy Engineer
Seventhwave
608.210.7123 seventhwave.org

From: Elizabeth Gillmor [mailto:elizabeth at energetics-eng.com]
Sent: Tuesday, March 08, 2016 11:38 AM
To: Keith Swartz <KSwartz at seventhwave.org>
Cc: Brian Fountain <bfountain at greensim.com>; equest-users at lists.onebuilding.org
Subject: Re: [Equest-users] Crashing with 3-D

Make sure you are running in compatibility mode, and make sure you are running as administrator each time.  Right click the .exe --> Properties --> Compatibility

Good luck!

Elizabeth Gillmor  PE, BEMP, LC, LEED AP

e n e r g e t i c s  consulting engineers, llc
energetics-eng.com<http://energetics-eng.com> | 303.619.0091

On Tue, Mar 8, 2016 at 10:25 AM, Keith Swartz <KSwartz at seventhwave.org<mailto:KSwartz at seventhwave.org>> wrote:
Thanks, Brian.

My .pdl file size is only 1 KB. Many of the files I have opened recently were ones that were created by others, so there aren’t any changes to track.

Keith Swartz, PE | Senior Energy Engineer
Seventhwave
608.210.7123<tel:608.210.7123> seventhwave.org<http://seventhwave.org>

From: Brian Fountain [mailto:bfountain at greensim.com<mailto:bfountain at greensim.com>]
Sent: Tuesday, March 08, 2016 11:19 AM
To: Keith Swartz <KSwartz at seventhwave.org<mailto:KSwartz at seventhwave.org>>
Subject: Re: [Equest-users] Crashing with 3-D

Keith,

I suggest looking at the size of the .pdl file.  I have had models where after a large number of changes it gets huge (30 Mb or larger) and causes model crashes.  Deleting that file has brought crashing models back for me.

BF
On 08/03/2016 11:58 AM, Keith Swartz wrote:
My eQUEST crashes when I go to the 3-D view. It goes to the 3-D View tab, but the view of the building doesn’t show up, a few seconds later I get a message “Building Energy Simulation Tool has stopped working. A problem caused the program to stop working correctly. Window will close the program and notify you if a solution is available.” A few seconds later eQUEST closes.

It happens on files that others can see the 3-D view, so I believe the problem is with my computer, not the file. It happens with all files I get into. It started suddenly a few weeks ago. I re-installed eQUEST. Our IT people will be checking my computer later this week, but I wanted to check with you guys to see if any of you had similar experiences or have possible solutions. One idea is a problem with the graphics card, but all other graphics have been working fine.

Thanks,
Keith Swartz, PE | Senior Energy Engineer
Seventhwave
608.210.7123<tel:608.210.7123> seventhwave.org<http://seventhwave.org>




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