[Simergy-users] IFC import crashes

End User Support Support at DigitalAlchemyPro.com
Thu Jul 16 09:44:42 PDT 2015


Roberto,

 

You are right that we are about to release a new version.  Please send us your IDF file so that we can see if we can reproduce the problem with it.

 

Regards,

Simergy Support

Support at DigitalAlchemyPro.com <mailto:Support at DigitalAlchemyPro.com> 

www.DigitalAlchemyPro.com <http://www.digitalalchemypro.com/> 

 

From: Simergy-users [mailto:simergy-users-bounces at lists.onebuilding.org] On Behalf Of Roberto Covi
Sent: Thursday, July 16, 2015 3:11 AM
To: SimergyBetaProgram at digitalalchemypro.com
Cc: simergy-users at lists.onebuilding.org
Subject: Re: [Simergy-users] IFC import crashes

 

Hi Richard,

while waiting for the bug fix of version 1.6, I tried to import some IDF files, but I always get the same error, as you can see in the screenshot attached. Not even the sample IDF files work.

Are you guys about to release the bug fix?

 

Roberto




 

 

 

On Tue, Jul 7, 2015 at 4:00 PM, Simergy Beta Program <SimergyBetaProgram at digitalalchemypro.com <mailto:SimergyBetaProgram at digitalalchemypro.com> > wrote:

Roberto,

 

I am very sorry to report that we have confirmed this as being a regression.  We had fixed it in the 1.5.2 release, but we had a regression in IFC import since then.  This will be resolved and a new version posted within the next week.

 

Thank you for using Simergy – and for reporting this issue.

 

Regards,

Simergy Beta Test Program

SimergyBetaProgram at DigitalAlchemyPro.com <mailto:SimergyBetaProgram at DigitalAlchemyPro.com> 

www.DigitalAlchemyPro.com <http://www.DigitalAlchemyPro.com> 

 

From: Simergy-users [mailto:simergy-users-bounces at lists.onebuilding.org] On Behalf Of Roberto Covi
Sent: Tuesday, July 7, 2015 2:48 AM
To: SimergyBetaProgram at digitalalchemypro.com <mailto:SimergyBetaProgram at digitalalchemypro.com> 
Cc: simergy-users at lists.onebuilding.org <mailto:simergy-users at lists.onebuilding.org> 
Subject: Re: [Simergy-users] IFC import crashes

 

Hello Richard,

I downloaded the 1.6 version of Simergy, but the crashes still happen when I try to import an IFC. Even withe example IFC you provide in the Sample folder of Simergy the same crashes still happen. I attach the screenshot…

I tried to install Simergy on another computer (Windows 8.1 plain installation) but the problem keep occurring.

Let me know if I can do anything to get it solved!

 

Thank you very much,

Roberto

 

 


On venerdì, mag 15, 2015 at 4:06 PM, Simergy Beta Program <simergybetaprogram at digitalalchemypro.com <mailto:simergybetaprogram at digitalalchemypro.com> >, wrote:

Roberto,

 

I am pretty sure this has already been fixed.  We will be doing a v1.5.1 release to get that fix to you.  We will notify you about the timing on that soon.

 

Regards,

Simergy Beta Test Program

SimergyBetaProgram at DigitalAlchemyPro.com <mailto:SimergyBetaProgram at DigitalAlchemyPro.com> 

www.DigitalAlchemyPro.com <http://www.DigitalAlchemyPro.com> 

 

From: Simergy-users [mailto:simergy-users-bounces at lists.onebuilding.org] On Behalf Of Roberto Covi
Sent: Friday, May 15, 2015 2:23 AM
To: simergy-users at lists.onebuilding.org <mailto:simergy-users at lists.onebuilding.org> 
Subject: [Simergy-users] IFC import crashes

 

Hello,

has anyone tried to import an IFC with Simergy v1.5? Everytime I try it just crashes… It used to word fine withe the previous version! It crashes even with the the IFC samples in the Simergy folder…

 

Roberto

 

 

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