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<p class="MsoNormal">For those who asked for help. I tried most of the actions below and it did not work for me but perhaps…….<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Melissa Crowe, LEED AP, BEMP</span></b><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">VP, Senior Mechanical Engineer</span></i><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Oakwell<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Phone: 978-204-2559<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Email:
<a href="mailto:Melissa.Crowe@oakwellteam.com"><span style="color:#467886">Melissa.Crowe@oakwellteam.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.oakwellteam.com_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=H-N7RzYOchCli6xv70Ckr3eCssZLBe1a9sUxLbBEulo&m=yDSCSbRuLk3LBQEdF2AgzVR7PoKV--SMthczZznXG3J0a4y1ekolmT5Y6ZnHtGQF&s=N66ak3PHyJc85jfNbBc_6Vj3oaa85I3xnYl6NsUaC6o&e=">www.oakwellteam.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="176" height="114" style="width:1.8333in;height:1.1875in" id="Picture_x0020_1997625748" src="cid:ii_19b2d27d0265b16b22"><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Mohammad Rzv. <moh.rzv@gmail.com>
<br>
<b>Sent:</b> Wednesday, December 17, 2025 11:44 AM<br>
<b>To:</b> Melissa Crowe <melissa.crowe@oakwellteam.com><br>
<b>Subject:</b> Re: [Equest-users] eQuest Error on Opening - Invalid Previous Run Date<o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
<a href="mailto:moh.rzv@gmail.com">moh.rzv@gmail.com</a>. <a href="https://aka.ms/LearnAboutSenderIdentification">
Learn why this is important</a> <o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;color:black">Caution:</span></b><span style="font-size:10.0pt;color:black"><br>
This email is from an external address and could be malicious.<br>
Please approach this message with some skepticism before replying, clicking links or opening attachments.
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<p class="MsoNormal">Hi Melissa,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It sounds like there might be an issue with your registry values. Here are a few quick things to check:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">1. Try running eQuest as an Administrator.<o:p></o:p></p>
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<p class="MsoNormal">2. Check your system date/clock and ensure it is synchronized online.<o:p></o:p></p>
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<p class="MsoNormal">3. Confirm you are not double-clicking too quickly, which can sometimes open two instances of eQuest simultaneously.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If the problem persists, please try the following:<o:p></o:p></p>
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<p class="MsoNormal">1. Press Win+R, type <b><i>regedit</i></b>, and press Enter.<o:p></o:p></p>
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<p class="MsoNormal">2. Navigate to: HKEY_CURRENT_USER\Software\DOE\eQuest (or possibly HKEY_LOCAL_MACHINE\Software\WOW6432Node\DOE\eQuest, depending on your version).<o:p></o:p></p>
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<p class="MsoNormal">3. Delete the entire eQuest folder.<o:p></o:p></p>
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<p class="MsoNormal">4. Close the Registry Editor and run eQuest as an Administrator again.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If none of the above steps resolve the issue, try a clean reinstall:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">1. Uninstall eQuest.<o:p></o:p></p>
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<p class="MsoNormal">2. Manually delete the following folders:<o:p></o:p></p>
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<p class="MsoNormal">- C:\Program Files (x86)\eQuest<o:p></o:p></p>
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<p class="MsoNormal">- C:\Users\[YourUsername]\AppData\Roaming\DOE<o:p></o:p></p>
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<p class="MsoNormal">3. Delete the registry keys noted above.<o:p></o:p></p>
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<p class="MsoNormal">4. Reinstall eQuest and run it as an Administrator the first time.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I have not had this issue before but I hope these solutions help.<o:p></o:p></p>
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<p class="MsoNormal">Best,<o:p></o:p></p>
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<p class="MsoNormal">Mohammad<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Dec 17, 2025 at 9:24<span style="font-family:"Arial",sans-serif"> </span>AM Melissa Crowe via Equest-users <<a href="mailto:equest-users@lists.onebuilding.org">equest-users@lists.onebuilding.org</a>> wrote:<o:p></o:p></p>
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<p class="m9027429591652458812msoplaintext">Hi All<o:p></o:p></p>
<p class="m9027429591652458812msoplaintext"> <o:p></o:p></p>
<p class="m9027429591652458812msoplaintext">I am having issues with eQuest I haven’t seen in all of my 15 years of eQuest.
<o:p></o:p></p>
<p class="m9027429591652458812msoplaintext"> <o:p></o:p></p>
<p class="m9027429591652458812msoplaintext">After the first time it happened I uninstalled, reinstalled and it worked 1<sup>st</sup> time but on closing eQuest and opening it back up again I get this message<o:p></o:p></p>
<p class="m9027429591652458812msoplaintext"> <o:p></o:p></p>
<p class="m9027429591652458812msoplaintext">Anyone have a fix for this?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="438" height="180" style="width:4.5625in;height:1.875in" id="m_9027429591652458812_x005f_x0000_i1026" src="cid:ii_19b2d27d0264cff311"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you!!!!!!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Calibri",sans-serif;color:black">Melissa Crowe, LEED AP, BEMP</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-family:"Calibri",sans-serif;color:black">VP, Senior Mechanical Engineer</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black">Oakwell</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black">Phone: 978-204-2559</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black">Email:
<a href="mailto:Melissa.Crowe@oakwellteam.com" target="_blank"><span style="color:#467886">Melissa.Crowe@oakwellteam.com</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.oakwellteam.com_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=H-N7RzYOchCli6xv70Ckr3eCssZLBe1a9sUxLbBEulo&m=yDSCSbRuLk3LBQEdF2AgzVR7PoKV--SMthczZznXG3J0a4y1ekolmT5Y6ZnHtGQF&s=N66ak3PHyJc85jfNbBc_6Vj3oaa85I3xnYl6NsUaC6o&e=" target="_blank">www.oakwellteam.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="176" height="114" style="width:1.8333in;height:1.1875in" id="m_9027429591652458812Picture_x0020_1" src="cid:ii_19b2d27d0265b16b22"></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span class="gmailsignatureprefix">-- </span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Arial Black",sans-serif">Kind regards,</span></b><o:p></o:p></p>
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