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<p class="MsoNormal">All<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I received a number of replies that others started experiencing this today. Thank you all for responding so I know I am not alone in this.<o:p></o:p></p>
<p class="MsoNormal"><img width="323" height="133" style="width:3.3645in;height:1.3854in" id="m_-1861269272807176635_x005f_x0000_i1026" src="cid:image001.png@01DC6F4E.7CE050C0"> <o:p></o:p></p>
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<p class="MsoNormal">Then I received the email below. Does anyone know who they are and if they could help?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Melissa Crowe, LEED AP, BEMP</span></b><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">VP, Senior Mechanical Engineer</span></i><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Oakwell<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Phone: 978-204-2559<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">Email:
<a href="mailto:Melissa.Crowe@oakwellteam.com"><span style="color:#467886">Melissa.Crowe@oakwellteam.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.oakwellteam.com_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=H-N7RzYOchCli6xv70Ckr3eCssZLBe1a9sUxLbBEulo&m=yDSCSbRuLk3LBQEdF2AgzVR7PoKV--SMthczZznXG3J0a4y1ekolmT5Y6ZnHtGQF&s=N66ak3PHyJc85jfNbBc_6Vj3oaa85I3xnYl6NsUaC6o&e=">www.oakwellteam.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="176" height="114" style="width:1.8333in;height:1.1875in" id="Picture_x0020_1" src="cid:image002.png@01DC6F4E.7CE050C0"><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IONOS Support <noreply@ionos.com>
<br>
<b>Sent:</b> Wednesday, December 17, 2025 11:30 AM<br>
<b>To:</b> Melissa Crowe <melissa.crowe@oakwellteam.com><br>
<b>Subject:</b> [Equest-users] eQuest Error on Opening - Invalid Previous Run Date<o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
</span><span style="color:black"><a href="mailto:noreply@ionos.com"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">noreply@ionos.com</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">.
</span><span style="color:black"><a href="https://aka.ms/LearnAboutSenderIdentification"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">Learn why this is important</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">
<o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;color:black">Caution:</span></b><span style="font-size:10.0pt;color:black"><br>
This email is from an external address and could be malicious.<br>
Please approach this message with some skepticism before replying, clicking links or opening attachments.
<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p>Dear Customer,<br>
<br>
Thank you for contacting IONOS Customer Care. We’re here 24/7 to help you with any of your concerns. Your email will be passed to a support agent who will investigate and respond to you as soon as possible. There is no need to reply to this message.
<br>
<br>
Did you know that the answers to many of our customers’ common questions are already covered in the IONOS Help Center? You can search the 2,000+ articles we have simply by visiting:<br>
<br>
<a href="https://ionos.com/help">https://ionos.com/help</a> <br>
<br>
Sincerely, IONOS Customer Care <br>
<br>
Contact: <a href="https://contact.ionos.com/">https://contact.ionos.com</a> <br>
Facebook: <a href="https://www.facebook.com/my.ionos">https://www.facebook.com/my.ionos</a>
<br>
Twitter: <a href="https://twitter.com/IONOS_help_US">https://twitter.com/IONOS_help_US</a>
<br>
E-Mail: <a href="mailto:support@ionos.com">support@ionos.com</a> <br>
<br>
IONOS Inc. <o:p></o:p></p>
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