<html><head></head><body><div style="color:#000; background-color:#fff; font-family:Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_ym19_1_1521635347848_5928">Have you tried running the program in compatibility mode?</div><div><br></div><div id="yui_3_16_0_ym19_1_1521635347848_6330">Right click on the eQuest shortcut, choose properties and then the compatibility tab.</div><div id="yui_3_16_0_ym19_1_1521635347848_6325"><br></div><div id="yui_3_16_0_ym19_1_1521635347848_6320">I have no trouble running build 7174 on windows 10.<br></div><div id="yui_3_16_0_ym19_1_1521635347848_5859"><span></span></div><div id="yui_3_16_0_ym19_1_1521635347848_5860"> </div><div class="signature" id="yui_3_16_0_ym19_1_1521635347848_5861">Paul Diglio<br>87 Fairmont Avenue <br>New Haven, CT 06513 <br><br><br></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1521635347848_5865"><br><br></div><div class="yahoo_quoted" id="yui_3_16_0_ym19_1_1521635347848_5869" style="display: block;"> <div style="font-family: Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_ym19_1_1521635347848_5868"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_ym19_1_1521635347848_5867"> <div dir="ltr" id="yui_3_16_0_ym19_1_1521635347848_5866"> <font id="yui_3_16_0_ym19_1_1521635347848_5870" size="2" face="Arial"> <hr id="yui_3_16_0_ym19_1_1521635347848_6379" size="1"> <b><span style="font-weight:bold;">From:</span></b> Damon Lapping via Equest-users <equest-users@lists.onebuilding.org><br> <b><span style="font-weight: bold;">To:</span></b> equest-users@lists.onebuilding.org <br> <b><span style="font-weight: bold;">Sent:</span></b> Wednesday, March 21, 2018 5:25 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> [Equest-users] eQUEST Crashes on Windows 10<br> </font> </div> <div class="y_msg_container" id="yui_3_16_0_ym19_1_1521635347848_5871"><br><div id="yiv8363287776"><style><!--
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--></style><div id="yui_3_16_0_ym19_1_1521635347848_6382"><div class="yiv8363287776WordSection1" id="yui_3_16_0_ym19_1_1521635347848_6381"><div class="yiv8363287776MsoNormal" id="yui_3_16_0_ym19_1_1521635347848_6380">Good Day,</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">I’m adding a thermal storage system into my Equest model.</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">However, when I get to the 2<sup>nd</sup> screen for defining the chilled water loop and schedule Equest crashes.</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">I get the highly annoying Windows error message “Building Energy Simulation Tool has stopped working”</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">I’m running Windows 10 and have the latest Windows updates installed.</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">I only get this error message specifically when adding a Thermal Storage system.</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">I have also restarted my laptop several times.</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">Has anyone else experienced this error message?</div><div class="yiv8363287776MsoNormal"> </div><div class="yiv8363287776MsoNormal">Thanks</div><div class="yiv8363287776MsoNormal"><span style=""> </span></div><div class="yiv8363287776MsoNormal"><span style="color:#1F497D;">Regards</span></div><div class="yiv8363287776MsoNormal"><span style="color:#1F497D;"> </span></div><div class="yiv8363287776MsoNormal"><b><span style="font-size:11.5pt;color:#7F7F7F;">DAMON </span></b><span style="font-size:11.5pt;color:#7F7F7F;">LAPPING</span><span style="font-size:10.5pt;color:black;"></span></div><div class="yiv8363287776MsoNormal" style=""><span style="font-size:10.0pt;color:#7F7F7F;" lang="EN-US">Managing Consultant</span><span style="font-size:10.5pt;color:black;"></span></div><div class="yiv8363287776MsoNormal" style=""><span style="font-size:10.5pt;color:black;" lang="EN-US"><a rel="nofollow" ymailto="mailto:damon@greenlogik.co.za" target="_blank" href="mailto:damon@greenlogik.co.za"><span style="font-size:10.0pt;color:#7F7F7F;">damon@greenlogik.co.za</span></a></span><span style="font-size:10.5pt;color:black;"></span></div><div class="yiv8363287776MsoNormal" style=""><span style="font-size:10.5pt;color:black;" lang="EN-US"><a rel="nofollow" target="_blank" href="http://www.greenlogik.co.za/about.html"><span style="font-size:10.0pt;color:#30AF3B;">www.greenlogik.co.za</span></a></span><span style="font-size:10.0pt;color:#2BA42D;" lang="EN-US"> </span><span style="font-size:10.0pt;color:#7F7F7F;" lang="EN-US">|</span><span style="font-size:10.0pt;color:#2BA42D;" lang="EN-US"> </span><u><span style="font-size:10.0pt;color:black;" lang="EN-US"><a rel="nofollow" target="_blank" href="http://www.pvsystem.co.za/"><span style="color:#CCCCCC;">www.pvsystem.co.za</span></a></span></u><span style="font-size:10.5pt;color:black;"></span></div><div class="yiv8363287776MsoNormal" style=""><i><span style="font-size:9.0pt;color:#7F7F7F;" lang="EN-US">T.</span></i><span style="font-size:10.0pt;color:#7F7F7F;" lang="EN-US"> +27 21 </span><span style="font-size:10.0pt;color:#7F7F7F;">(0) 87 470 0650 </span><i><span style="font-size:9.0pt;color:#7F7F7F;" lang="EN-US">F.</span></i><span style="font-size:10.0pt;color:#7F7F7F;" lang="EN-US"> </span><span style="font-size:10.0pt;color:#7F7F7F;">+27 (0) 86 763 1323</span><span style="font-size:12.0pt;color:black;"></span></div><div class="yiv8363287776MsoNormal" style=""><i><span style="font-size:9.0pt;color:#7F7F7F;">C.</span></i><span style="font-size:10.0pt;color:#7F7F7F;"> +27 82 339 3865</span></div><div class="yiv8363287776MsoNormal" style=""><img style="width:2.4583in;min-height:1.4062in;" id="yiv8363287776Picture_x0020_1" src="cid:MDR3COPUJP1W5FJvgZAq" alt="Green Logik" data-id="5378b33d-66a4-8d5f-b54c-f2c9d0f46a0a" width="236" height="135" border="0"><span style=""> <img style="width:6.5208in;min-height:2.2083in;" id="yiv8363287776Picture_x0020_2" src="cid:bnQ56HgrFDciBNNVvdXk" alt="memebership-logos-02" data-id="0a42e586-ab40-0c7c-9fed-40c9c82656ba" width="626" height="212" border="0"><span style="color:black;"></span></span></div><div class="yiv8363287776MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Calibri Bold";color:#6AA84F;background:white;">UNIDO Certified Energy Management Professional </span></i></b></div><div class="yiv8363287776MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Calibri Bold";color:#6AA84F;background:white;">SA Green Building Council Existing Building Performance Accredited </span></i></b></div><div class="yiv8363287776MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Calibri Bold";color:#6AA84F;background:white;">Professional 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