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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I wanted to share the solution to my problem with eQUEST crashing when I went into the 3-D viewer. Our IT person did some scans on my computer and didn’t find any problems and
didn’t fix anything. Now it works fine. I guess it’s like when you take apart something that’s broken, don’t find anything wrong, put it back together, then it works fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">For the record, the suggestions I received were:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">If too many other programs are open, there may be insufficient memory for the graphics to work properly, so close other programs (and maybe close eQUEST too and even
reboot).<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">After a large number of edits the .pdl file may get big enough to crash the program, so delete the .pdl file.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Check the compatibility mode. (Right-click the .exe --> Properties --> Compatibility)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Perhaps these solutions could be helpful if you encounter a similar problem in the future.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thanks, everyone!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Keith Swartz, PE
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray">|
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Senior Energy Engineer<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><b><span style="font-size:10.0pt;line-height:110%;font-family:"Arial",sans-serif;color:black">Seventhwave</span></b><b><span style="font-size:10.0pt;line-height:110%;font-family:"Arial",sans-serif;color:gray"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:10.0pt;line-height:110%;font-family:"Arial",sans-serif;color:black">608.210.7123 seventhwave.org<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Keith Swartz <br>
<b>Sent:</b> Tuesday, March 08, 2016 10:58 AM<br>
<b>To:</b> equest-users@lists.onebuilding.org<br>
<b>Subject:</b> Crashing with 3-D<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My eQUEST crashes when I go to the 3-D view. It goes to the 3-D View tab, but the view of the building doesn’t show up, a few seconds later I get a message “Building Energy Simulation
Tool has stopped working. A problem caused the program to stop working correctly. Window will close the program and notify you if a solution is available.” A few seconds later eQUEST closes.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">It happens on files that others can see the 3-D view, so I believe the problem is with my computer, not the file. It happens with all files I get into. It started suddenly a
few weeks ago. I re-installed eQUEST. Our IT people will be checking my computer later this week, but I wanted to check with you guys to see if any of you had similar experiences or have possible solutions. One idea is a problem with the graphics card, but
all other graphics have been working fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Keith Swartz, PE
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray">|
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Senior Energy Engineer<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><b><span style="font-size:10.0pt;line-height:110%;font-family:"Arial",sans-serif;color:black">Seventhwave</span></b><b><span style="font-size:10.0pt;line-height:110%;font-family:"Arial",sans-serif;color:gray"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:10.0pt;line-height:110%;font-family:"Arial",sans-serif;color:black">608.210.7123 seventhwave.org<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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