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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#17365D">Kathryn,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#17365D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#17365D">It seems to me that you are not running eQuest in the correct “Compatibility Mode.” Right click on your eQuest icon and select “Properties.” Find the compatibility tab. Then,
select your operating system. See attached for more information. Hope this helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#17365D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#17365D">Thanks</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17365D">,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17365D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17365D">David Griffin<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#B8CCE4">Energy Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17365D">ETC Group, LLC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17365D">801.278.1927 ext. 128<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17365D">Cell 480.235.0899<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17365D">Fax 801.486.0668<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:dgriffin@etcgrp.com"><span style="color:black;text-decoration:none">dgriffin@etcgrp.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:6.0pt;font-family:"Arial","sans-serif";color:black">1997 South 1100 East, Suite 201, Salt Lake City, UT 84106-4471 –
<a href="http://www.etcgrp.com/">www.etcgrp.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Kathryn Kerns [mailto:kathryn.kerns@bceengineers.com]
<br>
<b>Sent:</b> Wednesday, November 21, 2012 11:06 AM<br>
<b>To:</b> equest-users@lists.onebuilding.org<br>
<b>Cc:</b> Oleg Chernov; Nick Scherdnik<br>
<b>Subject:</b> [Equest-users] FW: equest errors and settings<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<pre>Everyone, we are still having errors on our troublesome PC running eQuest. We tried Robby’s suggestion of turning on the Windows XP Service Pack 2 and the PC ran the eQuest model file several times successfully and then stopped. Does anyone have any ideas? We are stumped. The eQuest model file does run with eQuest 3.64 combined with Vista on other 64 bit PCs in our office, so as far as I can tell, the model files are fine.<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Thanks in advance.<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>===============================================<o:p></o:p></pre>
<p class="MsoNormal">On 11/12/2012 10:29 AM, Kathryn Kerns wrote:<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy">Robby, you are correct! I changed the eQuest compatibility in the properties to Windows XP Service Pack and off it went. Thank you so much.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><strong><span style="font-family:"Arial","sans-serif"">Kathryn Kerns</span></strong><o:p></o:p></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><em><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:navy;font-style:normal">Systems Specialist</span></b></em><o:p></o:p></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><em><b><span style="font-variant:small-caps;color:teal;font-style:normal">BCE</span></b></em><strong><span style="font-size:10.0pt;font-variant:small-caps;color:teal">
</span><span style="font-variant:small-caps;color:teal">Engineers, Inc.</span></strong><o:p></o:p></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><strong><span style="font-size:9.0pt">| Ph: 253.922.0446 | Fx: 253.922.0896 |</span></strong><span style="font-size:7.0pt">
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Robby Oylear [<a href="mailto:robbyoylear@gmail.com">mailto:robbyoylear@gmail.com</a>]
<br>
<b>Sent:</b> Monday, November 12, 2012 9:54 AM<br>
<b>To:</b> Kathryn Kerns<br>
<b>Cc:</b> <ns0:personname><a href="mailto:equest-users@lists.onebuilding.org">equest-users@lists.onebuilding.org</a></ns0:personname>; Oleg Chernov<br>
<b>Subject:</b> Re: [Equest-users] FW: Equest 3.63B error on Nick's computer</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I've received this error on Windows 7 machines. It is fixed by right clicking on eQUEST, going to Compatibility tab, and running the program in Compatibility Mode for Windows XP Service Pack 3. I assume
<ns0:place>Vista</ns0:place> has a similar feature.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"> <o:p></o:p></p>
<p class="MsoNormal">On Mon, Nov 12, 2012 at 8:10 AM, Kathryn Kerns <<a href="mailto:kathryn.kerns@bceengineers.com" target="_blank">kathryn.kerns@bceengineers.com</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy">Everyone, we are having issues getting a particular eQuest Wizard model to run on a certain set of computers.
We can run this model in eQuest 3.64 and 3.63b on other Vista 64 bit operating system computers in the office, so we are pretty sure it is not a
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><ns0:place><span style="color:navy">Vista</span></ns0:place><span style="color:navy"> problem. The attached file is a computer that successfully runs the eQuest Wizard model. The JPEG image
shown below shows the specs for a computer that does not successfully runs the eQuest Wizard model in either 3.64 or 3.63b. Both computers use
</span><ns0:place><span style="color:navy">Vista</span></ns0:place><span style="color:navy"> and both are 64 bit operating systems. We have discovered that the error message occurs on another computer we have in the office with the same parameters as listed
below. Does anybody know what is going on and how do we fix it? Waiting for eQuest 3.65 to maybe fix the problem is not a successful option.</span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy">Thanks.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><strong><span style="font-family:"Arial","sans-serif"">Kathryn Kerns</span></strong><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><em><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:navy;font-style:normal">Systems Specialist</span></b></em><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><em><b><span style="font-variant:small-caps;color:teal;font-style:normal">BCE</span></b></em><strong><span style="font-size:10.0pt;font-variant:small-caps;color:teal">
</span></strong><strong><span style="font-variant:small-caps;color:teal">Engineers, Inc.</span></strong><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><strong><span style="font-size:9.0pt">| Ph:
<a href="tel:253.922.0446" target="_blank">253.922.0446</a> | Fx: <a href="tel:253.922.0896" target="_blank">
253.922.0896</a> |</span></strong><span style="font-size:7.0pt"> </span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:13.5pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Oleg Chernov
<br>
<b>Sent:</b> Friday, November 09, 2012 3:24 PM<br>
<b>To:</b> Kathryn Kerns<br>
<b>Cc:</b> Steve Butros<br>
<b>Subject:</b> Equest 3.63B error on Nick's computer</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Here is a summary.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I installed Equest 3.63b on Nick's computer and he still gets "an invalid argument encountered".<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">His computer specs below. I also installed Equest 3.63b on computer similar to Niks's (same specs) and I received same error "an invalid argument encountered".<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="761" height="514" id="_x0000_i1027" src="cid:image003.jpg@01CDC7F5.0634C910"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Arial","sans-serif"">Oleg Chernov</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-variant:small-caps;color:teal">BCE</span></b><b><span style="font-size:10.0pt;font-variant:small-caps;color:teal">
</span><span style="font-variant:small-caps;color:teal">Engineers, Inc.</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:9.0pt">| Ph:
<a href="tel:253.922.0446" target="_blank">253.922.0446</a> | Fx: <a href="tel:253.922.0896" target="_blank">
253.922.0896</a> |</span></b><span style="font-size:7.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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To unsubscribe from this mailing list send a blank message to <a href="mailto:EQUEST-USERS-UNSUBSCRIBE@ONEBUILDING.ORG">
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<p class="MsoNormal"><br>
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<o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>Equest-users mailing list<o:p></o:p></pre>
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<pre>To unsubscribe from this mailing list send a blank message to <a href="mailto:EQUEST-USERS-UNSUBSCRIBE@ONEBUILDING.ORG">EQUEST-USERS-UNSUBSCRIBE@ONEBUILDING.ORG</a><o:p></o:p></pre>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"><o:p> </o:p></span></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><strong><span style="font-family:"Arial","sans-serif";color:black">Kathryn Kerns</span></strong><span style="color:navy"><o:p></o:p></span></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><em><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:navy;font-style:normal">Systems Specialist</span></b></em><span style="color:navy"><o:p></o:p></span></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><em><b><span style="font-variant:small-caps;color:teal;font-style:normal">BCE</span></b></em><strong><span style="font-size:10.0pt;font-variant:small-caps;color:teal">
</span><span style="font-variant:small-caps;color:teal">Engineers, Inc.<o:p></o:p></span></strong></p>
<p class="section1" style="margin:0in;margin-bottom:.0001pt"><strong><span style="font-size:9.0pt;color:black">| Ph: 253.922.0446 | Fx: 253.922.0896 |</span></strong><span style="font-size:7.0pt;color:black">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy"><o:p> </o:p></span></p>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
<hr size="2" width="100%" align="center">
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Nick Scherdnik
<br>
<b>Sent:</b> Wednesday, November 21, 2012 8:38 AM<br>
<b>To:</b> Kathryn Kerns<br>
<b>Subject:</b> equest errors and settings</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here are the two errors that come up when I try to open my equest file. Also attached are the settings under properties that seemed to have fixed it earlier.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for the help.<o:p></o:p></p>
<p class="MsoNormal">Nick<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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