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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That error is one I’ve encountered a good number of times
in the past. It’s not unique to eQuest and is a potential warning sign
regarding the stability of your computer.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Strongly suggest backing up your project files, working on
another computer and leaving this computer alone until this is resolved if that’s
an option to you. If you find you get the same errors on another computer,
ignore the rest of this email as it’s something specific to your file and
will require some eQuest-specific support (Step #4 below may help).<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The error suggests there’s a problem with the memory not unloading
instructions after reading them. What that likely means in my experience is something
is up either with your Windows OS and/or a hardware issue with your RAM.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Be sure your current Windows installation is fully patched.
Start </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>à</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>
Internet Explorer </span><span style='font-size:11.0pt;font-family:Wingdings;
color:#1F497D'>à</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> Tools </span><span style='font-size:11.0pt;font-family:Wingdings;
color:#1F497D'>à</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> Windows Update. Each round of service packs/packages will
generally require a reboot. Rinse and repeat until all critical items are
installed.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Won’t hurt to uninstall and reinstall eQuest at this
point.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Try the same operations again.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If you get the same behavior after updating windows, try
isolating sticks of RAM in your computer and/or swapping with another set of
RAM to see if you can associate the problem with a specific stick of RAM.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If after those two investigations you’re still getting
that error consistently (and again not on another computer), I personally would
take it as a sign that a prompt data backup, fresh format and reinstallation of
windows is in order. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope this helps troubleshoot!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>~Nick<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=119 height=37 id="Picture_x0020_1"
src="cid:image001.jpg@01CABBC9.841E0160" alt="cid:489575314@22072009-0ABB"></span><b><span
style='font-size:11.0pt;font-family:"Stylus BT","sans-serif";color:#2D4D5E'><o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Stylus BT","sans-serif";
color:#2D4D5E'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Stylus BT","sans-serif";
color:#2D4D5E'>NICK CATON, E.I.T.</span></b><b><span style='font-family:"Stylus BT","sans-serif";
color:#2D4D5E'><o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Calibri","sans-serif";
color:#CC9900'>PROJECT ENGINEER</span><span style='font-size:7.5pt;color:#CC9900'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#2D4D5E'>25501 west valley parkway<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#2D4D5E'>olathe ks 66061<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#2D4D5E'>direct 913 344.0036<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#2D4D5E'>fax 913 345.0617<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#2D4D5E'>Check out our new web-site @ </span></i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="www.smithboucher.com" title="blocked::www.smithboucher.com"><span
style='font-size:10.0pt;color:blue'>www.smithboucher.com</span></a></span><u><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:blue'> </span></u><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
equest-users-bounces@lists.onebuilding.org
[mailto:equest-users-bounces@lists.onebuilding.org] <b>On Behalf Of </b>Richard
Yam<br>
<b>Sent:</b> Thursday, March 04, 2010 6:12 PM<br>
<b>To:</b> equest-users@lists.onebuilding.org<br>
<b>Subject:</b> Re: [Equest-users] Error Message<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I'm
getting the following error which causes the program to abort:</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
The instruction at "0x73dd11c7" referenced memory at
"0x00000004". The<br>
memory could not be "read".</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The
changes which seem to cause this error are lowering the lighting power density
or shading coefficient. When I revise these numbers back up the error is gone,
but I need to lower my numbers to simulate the building.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
don't know if the error is caused by these changes or if it may be Windows
based. Any suggestions?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";
color:blue'><img border=0 width=134 height=49 id="_x0000_i1025"
src="cid:image002.jpg@01CABBC9.841E0160"></span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";
color:blue'>Richard Yam, P. Eng.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:blue'>LEED Accredited Professional</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:blue'>Project Manager</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";
color:blue'>BYCAR Engineering Ltd.</span><span style='font-size:7.5pt'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:blue'>105a - 7808 132nd Street</span><span style='font-size:7.5pt'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:blue'>Surrey, BC V3W 4N1</span><span style='font-size:7.5pt'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:blue'>Ph. 604 591-2766 Fax 604 591-2733</span><span
style='font-size:7.5pt'><o:p></o:p></span></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
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