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<DIV><FONT face="Lucida Console" size=2><SPAN
class=465243420-01122006>All,</SPAN></FONT></DIV>
<DIV><FONT face="Lucida Console" size=2><SPAN
class=465243420-01122006></SPAN></FONT> </DIV>
<DIV><FONT face="Lucida Console" size=2><SPAN class=465243420-01122006>In
attempting to upgrade the version 3.57 on my laptop to version 3.60 (which I
have done on my desktop machine without a hitch), I receive an "Internal
Failure" dialog box with error number 0x80040707 and no description. The
dialog box repeats after clicking OK, and then the licensing agreement dialog
appears, curiously with no licensing agreement displayed in the box.
</SPAN></FONT></DIV>
<DIV><FONT face="Lucida Console" size=2><SPAN
class=465243420-01122006></SPAN></FONT> </DIV>
<DIV><FONT face="Lucida Console" size=2><SPAN class=465243420-01122006>Agreeing
to the license next shows the "Choose Destination Location" dialog, and
everything appears good to go despite the warnings when on the next screen
"eQUEST 3-6" may be selected as the program folder.</SPAN></FONT></DIV>
<DIV><FONT face="Lucida Console" size=2><SPAN
class=465243420-01122006></SPAN></FONT> </DIV>
<DIV><FONT face="Lucida Console" size=2><SPAN
class=465243420-01122006>Subsequently clicking on "Next" however results in a
dialog box entitled "Component transfer error" with the statement "unknown
error" shown. Clicking on OK in this box terminates the
installer.</SPAN></FONT></DIV>
<DIV><FONT face="Lucida Console" size=2></FONT> </DIV>
<DIV><FONT face="Lucida Console"><FONT size=2>I next attempt to remove version
3.57<SPAN class=465243420-01122006>, but the installer terminates with the same
error number. </SPAN></FONT></FONT></DIV>
<DIV><FONT face="Lucida Console"><FONT size=2><SPAN
class=465243420-01122006></SPAN></FONT></FONT> </DIV>
<DIV><FONT face="Lucida Console"><FONT size=2><SPAN
class=465243420-01122006></SPAN></FONT></FONT> </DIV>
<DIV><FONT face="Lucida Console"><FONT size=2><SPAN
class=465243420-01122006>Does anyone have any ideas on what might be the
problem, or what to do next?</SPAN></FONT></FONT></DIV>
<DIV><FONT face="Lucida Console"><FONT size=2><SPAN
class=465243420-01122006></SPAN></FONT></FONT> </DIV>
<DIV><FONT face="Lucida Console"><FONT size=2><SPAN
class=465243420-01122006></SPAN></FONT></FONT> </DIV>
<DIV><FONT face="Lucida Console"><FONT size=2><SPAN
class=465243420-01122006></SPAN></FONT></FONT> </DIV>
<DIV><FONT face="Lucida Console"><FONT size=2><SPAN
class=465243420-01122006>Thanks</SPAN></FONT></FONT></DIV>
<DIV align=left>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">
<DIV><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><SPAN
class=212011020-11052004><FONT color=#000000>Brandon Nichols,
PE</FONT></SPAN></SPAN></DIV>
<DIV><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><SPAN
class=212011020-11052004><FONT
color=#000000>Mechanical</FONT></SPAN></SPAN></DIV>
<DIV><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><FONT
color=#000080><STRONG>HARGIS ENGINEERS</STRONG></FONT></DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><FONT
color=#515151>600 Stewart Street</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><FONT
color=#515151>Suite 1000</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><FONT
color=#515151>Seattle, WA 98101<?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" /><o:p></o:p></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><FONT
color=#515151>www.hargis.biz<o:p></o:p></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><FONT
color=#515151> <o:p></o:p></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><B><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">d
|</SPAN></B><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">
206.436.04<SPAN class=212011020-11052004>0</SPAN>0<SPAN
style="mso-spacerun: yes"> </SPAN><B>c | </B>206.<SPAN
class=212011020-11052004>228.8707</SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><SPAN
class=212011020-11052004></SPAN></SPAN><FONT color=#515151><B><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">o
|</SPAN></B><SPAN
style="FONT-SIZE: 10pt; COLOR: gray; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">
206.448.3376<SPAN style="mso-spacerun: yes"> </SPAN><B>f <SPAN
style="mso-spacerun: yes"> </SPAN>|</B>
206.448.4450</SPAN></FONT></P></SPAN></SPAN>
<DIV> </DIV></DIV>
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